FAQ

General FAQ

If you have any questions about using PlanetVerify please check the FAQ below. If you still need more information or support, please contact us at support@planetverify.com.

PlanetVerify is a Management System that allows businesses to gather, verify, retain and delete client and employee Identity Documentation (ID) securely online;

The PlanetVerify platform allows a person, using the PlanetVerify App, securely and easily send their personal data and documents to a Requester who is usually a business and has been fully verified by PlanetVerify.

PlanetVerify is fully compliant with the new EU GDPR data regulations.

A Requester is a business or organisation that has been fully verified and vetted by PlanetVerify. Only then, will PlanetVerify give them permission to request personal information from App users. This way PlanetVerify gives you assurance that those organisations/businesses who request information are who they say they are.

PlanetVerify is a highly secure way to transmit sensitive details and documents over the internet. You are using it because an organisation you are engaging with is a PlanetVerify customer and is using PlanetVerify to make it secure and easy to collect your personal data.

PlanetVerify  makes it easier to share your data and gives you feedback so you know when your data and documents have been processed or  if the Data Requester has a problem with any document.

Security & Privacy

PlanetVerify applies state of the art security and is a worldwide partner of Edgescan (https://www.edgescan.com/partners.html). Edgescan are part of BCCRiskAdvisory (http://www.bccriskadvisory.com) who protect well known banks such as AIB in Ireland and have a world class technical team.

All Requesters are pre-screened and verified by PlanetVerify and PlanetVerify offers all our Requesters 2 Factor Authentication (2FA) to store your data. 2FA adds considerable additional security as it means as well as their password, the Requester’s device is also needed to access the secure data. This means organisations using PlanetVerify have access to extremely high security tools to protect your data.

Furthermore when processing your personal data, PlanetVerify uses Microsoft Azure Cloud Microsoft Azure cloud is recognised as one of the most secure clouds in the world. For more information on Microsoft Azure Cloud security, see here.

When you submit the details or documents using PlanetVerify they are shared directly with the requester. The PlanetVerify platform has no need or wish to hold your personal data for any other reason and will never share your information without your specific instruction to do so..

PlanetVerify uses Microsoft Azure Cloud to hold your information. Microsoft Azure cloud is recognised as one of the most secure clouds in the world. For more information on Microsoft Azure Cloud security, see here.

You are in full control of your personal data and it is only shared once you choose to submit it. The PlanetVerify system only shares your personal information with verified Requesters that you choose and it is limited to the personal data that you select for transmission. PlanetVerify is regulated by the Data Protection Commissioner, is fully compliant with the EU GDPR and does not and will never share your personal information with anyone else. Please refer to our Privacy Policy for more details.

If you would like the Requester to delete the data you have submitted, we recommend that you should send an email directly to the Requester, with “Delete my data” in the subject line. To avoid confusion, you should send it from the email address the Requester used to send you the original PlanetVerify Data Request. Please note that, depending on the purpose of the Data Request, some Requesters may be obliged by law to retain some personal data for a period of time.If you see the Request is shown as ‘Purged‘ on the app, then – if the Requester has not downloaded your data to another location – those items marked as ‘Purged‘ are fully and irreversibly deleted from their PlanetVerify encrypted dashboard and therefore no longer accessible to anyone.

Using the WEBAPP

  • It’s very easy to take photos and share your documents within seconds
  • You can see when your items are purged from their secure PlanetVerify dashboard by the Requester
  • If an item is rejected by Requester, it’s very simple to replace with a new one

Please check your Spam or Junk folder. If you have any problems, contact support@planetverify.com.

A PhotoID Selfie allows the recipient compare your photo ID with your face for verification purposes. This is done simply by taking a photo of yourself holding up your original photoID where it is possible to see both your face and the photograph page of your photoID.   Ensure the photoID is held near enough to camera to be seen clearly. See example here.

This will depend on where you have been asked to share your data but if you have been asked to share your data within the EU then all of your data will be stored only within the EU.

If the bank statements are multiple pages, rather than photographing every page, it is probably easier to save them as one or more PDF files and then load them into your PlanetVerify App.

If the requester rejects an item you have submitted, you will get an email notification explaining the reason for the rejection.

  1. Log back in to the request
  2. When you tap on the request you will see the word REJECTED in red under the item in question.
  3. Tap Add now to add the correct document.

If your screen freezes or you see the rotating circle icon on centre of the screen for a long time, this is likely due to a slow Internet connection. Please try again once you have a better Internet connection.

Note: You can also use the weblink in the invite email to upload documents from your computer.

You should see under each individual item the name of the document you have shared.

Completed requests will show under the completed section.

If the requester has a problem viewing any document you will get an email asking you to re-submit.

Note: Once the documents are viewed by the requester, the request may be deleted.

Questions, comments and requests regarding this FAQ are welcomed and should be addressed to support@planetverify.com